Privacy Policy
1. Information We Collect
We may collect the following categories of information:
Personal Information
Information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Physical address
- Project or service details
- Any information you submit through contact forms, quote requests, or service inquiries
Usage Data
Information collected automatically when you interact with the Site, such as:
- Pages visited and time spent on the Site
- IP address
- Referring websites
- Browser type, operating system, and device type
Technical & Device Data
Non-personal technical data used to improve site functionality, such as cookies, analytics data, and log files.
2. How We Use Your Information
We use your information to:
- Respond to inquiries, service requests, and quote submissions
- Schedule and manage appointments or consultations
- Send service updates, reminders, and follow-up messages (email, phone, or SMS)
- Improve our services, website experience, and customer support
- Conduct internal analytics and understand how users interact with the Site
- Comply with applicable laws, regulations, or legal obligations
3. Text Messaging & SMS Communication
By providing your mobile number, you consent to receive SMS/text messages from RidgePoint Facility Services regarding:
- Appointment confirmations and updates
- Service reminders
- Maintenance follow-ups
- Promotional offers or special announcements
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly.
We never sell, rent, or share your mobile number with third parties for their own marketing purposes.
4. Sharing of Information
We do not sell or rent your personal information.
We may share data only with:
Service Providers
Trusted third parties who help us operate the Site and deliver services, such as:
- Appointment scheduling platforms
- CRM and customer communication tools
- Payment processors (if applicable)
- Email and SMS service providers
These partners are only permitted to use your information to perform services on our behalf.
Legal Requirements
We may disclose information if required by:
- Law or government authorities
- A valid subpoena or court order
- To protect our rights, property, and the safety of our customers
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance website performance
- Understand user behavior and site traffic
- Deliver relevant content and promotions
- Improve overall user experience
You may control or disable cookies through your browser settings; however, doing so may affect certain Site features.
6. Data Security
We implement reasonable, industry-standard security measures to safeguard your information.
While we strive to protect your personal data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your data
- Request deletion of your information
- Opt out of marketing communications or SMS messaging
- Withdraw consent when processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
8. Children’s Privacy
Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we discover that personal information from a child under 13 has been collected, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated Effective Date at the top.
Your continued use of the Site after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: